SHIPPING & DELIVERY
Note: Orders over $500 will require a signature for delivery.
Due to increased incidents of theft, be sure to provide a secure Ship To address.
Orders ship via FedEx, UPS & USPS with tracking numbers provided at the time of shipment. The customer assumes responsibility for any additional charges on rejected packages. Dehen is not responsible for shipping charges on items that are being exchanged for another size or similar product, or for customs fees (duties/taxes) incurred from importing goods. In the event a package is refused by the customer, all shipping charges and return shipping charges will be withheld from a customer's refund.
Orders will ship within 2-3 business days upon purchase EXCEPT DURING SEASONAL SALES AND HOLIDAY SALES. Please let us know if you require any special shipping needs under "special instructions" in the checkout form, and we will do our best to accommodate you. To make any additional arrangements, please email info@dehen1920.com.
*Local pick-up available via our retail store. Store hours are Tuesday thru Saturday, 10am-5pm. We are located at 1040 NE 44th Ave Suite #3, Portland, OR 97213.
INTERNATIONAL
International orders will be shipped via FedEx or UPS. International Customers must provide a telephone number in the checkout form. If telephone number is not provided we will request a phone number via email. Product will not ship until phone number has been confirmed. International Shipping rates do not include duties or taxes.
RETURN POLICY
Dehen 1920 accepts returns and exchanges for most items.
*Returned merchandise must be in its original condition, unworn with original tags attached, and in original packaging.
*Please make sure returned garments are free of pet hair, cologne/perfume, are not soiled, and have not been worn or washed.
*If it is not brand spankin’ new it will be returned to you.
*Original form of payment will be credited once your return is received and inspected.
*Please allow 7-10 days after receipt for the refund to appear on your statement.
To initiate a return, please visit our RETURNS PORTAL HERE.
*Return requests must be made within 30 days of receiving your product.
*Return requests for orders placed between November 1st and December 15th can be made until January 15th.
*Items must be returned to Dehen within 14 days of initiating your return.
Shipping Costs:
*For domestic returns, we will provide a return label free of charge.
*For international returns, we charge a flat rate of $25 for a return label.
*Additional shipping costs for exchanges are the customer’s responsibility.
*Dehen does not assume responsibility for reimbursement or compensation for returned packages lost in transit without proof of delivery to Dehen.
Certain items are excluded from return.
*Pre-Order deposits and gift cards are non-refundable.
*Hats and socks cannot be returned or exchanged as they are considered hygiene sensitive and are thus FINAL SALE.
*Items purchased during our Instagram, Factory, and Close-Out sales are FINAL SALE.
Other Return Clarifications:
*Pre Order Items and Items purchased with a discount code are eligible for exchange or store credit only.
Refunds:
*Original form of payment will be credited once your return is received and inspected.
*Allow 5-7 days for the refund to appear on your statement.
*Refund amount will be for purchase price less any promotional discount and less shipping costs.
*If you need additional assistance with returns or exchanges, please email info@dehen1920.com
PRICE ADJUSTMENTS:
Requests for price adjustments on full price items will be honored if purchased within 7 days prior to sale or promotion. Price difference will be offered as store credit only.
TERMS
Upon ordering, a receipt is emailed detailing items purchased and shipping address. If any information is incorrect, please contact us immediately so that we can make the necessary corrections. Dehen does not assume responsibility for shipping items to an incorrect address.
Orders may be canceled at any time due to insufficient materials or supplies, suspicion of fraud, discovery of an incorrect item price, or any other reason we feel is necessary. If your credit card has already been charged and we cancel your order, Dehen will reissue the credit to your credit card account in the amount of the purchase.
For any other additional questions or concerns, please contact us at info@dehen1920.com.
PRIVACY
Your privacy is important to us. Please click here to read our full privacy policy. If there are any questions you have that haven't been covered, please email us at info@dehen1920.com and we'll reply to you inquiry as soon as possible.
